Delivery & Terms and Conditions


The Home of Beautiful Handmade

& Personalised Gifts


Welcome to

These terms and conditions outline the rules and regulations for the use of website. is located at:

15, SS8 8BQ, Canvey Island, Essex, England


Betty-Rayes will aim to post all orders within our timescale of 5-10 working days for ready made items, and 2-4 weeks for made to order and persaonalised items from receipt of payment. Please subsequently allow for 3-7 working days for the delivery of your item

in the UK.  Orders placed over the weekend or on a public holiday will be processed the next working day.

For orders outside the UK please expect a delivery time of up to 2 weeks.

Orders placed on a UK public holiday will not be processed until the next working day.  

Delivery services can be delayed if your item is shipped before or just before a UK Public holiday. This is out of our control. So Please be aware if ordering near a holiday.

UK & Worldwide Shipping for online orders:

Betty-Rayes deliver throughout the UK for free  via Royal Mail Delivery service. All Items are posted standard 1st class.

We ship goods worldwide, however we advise you to contact us before making a purchase so we can give you an estimated time frame for your goods. Goods Shipped outdside of the UK are not Eligable for free delivery.

Should there be any delays in despatching your order for any other reason Betty-Rayes will contact you via email



The following terms & conditions apply: -​

No refunds or exchanges can be given on any products that have permanent personalisation details applied, unless faulty or damaged upon delivery. 

Before returning your item(s) please contact us at ( for further instructions of what to do next.

Betty-Rayes will only accept goods returned, if they are sent back within 10 days of receipt. The full cost of returning the goods will be the 'customers’ responsibility.  We recommend on returning goods that you use a signed for service.​

Goods must be returned back in perfect re-saleable condition with all original labelling and with all packaging complete.​

No refund or exchange will be made until goods have been returned and checked by Betty-Rays, we cannot accept any liability for lost parcels and the goods remain your responsibility until they reach us.  Postage costs are non-refundable.​

Betty-Rayes aim to process returns within 5 working days of receiving your return. We will send you an email to confirm that we have processed your refund, but it may take a further 5-10 days for the banks to credit your account with the refund.


By accessing this website we assume you accept these terms and conditions in full. Do not continue to use website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner by any means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of England. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

You must not:


Republish material from Sell, rent or sub-license material from Reproduce, duplicate or copy material from Redistribute content from (unless content is specifically made for redistribution).


We employ the use of cookies. By using website you consent to the use of cookies in accordance with our privacy policy. Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.


Unless otherwise stated, and/or it’s licensors own the intellectual property rights for all material on All intellectual property rights are reserved. You may view and/or print pages from for your own personal use subject to restrictions set in these terms and conditions.

Hyperlinking to our Content


The following organisations may link to our website without prior written approval:

Government agencies;

Search engines;

News organisations;

Online directory distributors when they list us in the directory may link to our website in the same manner as they hyperlink to the websites of other listed businesses; and System wide Accredited Businesses except soliciting non-profit organisations, charity fundraising groups may not hyperlink to our website.           

These organisations may link to our home page, to publications or to other website information so long as the link:

(a) is not in any way misleading;

(b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and

(c) fits within the context of the linking party's site.         

Approved organisations may hyperlink to our website as follows:   

By use of our corporate name; or

By use of the uniform resource locator (web address) being linked to; or

By use of any other description of our website or material being linked to that makes sense within the context and format of content on the linking party's site.   

No use of our logo or other artwork will be allowed for linking absent a trademark license agreement


Personalisation details

It is the customers responsibility to ensure that all personalisation details entered during checkout are correct. Betty-Rayes will take no responsibility for any errors in the production of personalised items if the customer has input details incorrectly. We will endeavour to resolve any issues, however, customers will be required to cover any additional costs to Betty-Rayes, depending on where the order is in production.

Reservation of Rights


We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our website. You agree to immediately remove all links to our website upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our website, you agree to be bound to and abide by these linking terms and conditions.

Get in Touch


We’re open Monday –Friday,

9 a.m. – 5:30p.m. GMT


15, SS8 8BQ,

Canvey Island


© Copyright Betty-Rayes. All Rights Reserved.

Online price errors


​If we discover an error in the price of goods ordered or reserved, we will inform you as soon as possible (e.g. prior to the goods being despatched or in store prior to the collection of the goods). We will provide you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund.


We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

Removal of links from our website


If you find any link on our website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.


Delivery charges and estimated timescales are specified in each item listing and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Betty-Rayes shall be under no liability for any delay or failure to deliver the products within estimated timescales. Risk of loss and damage of products passes to you on the date when the products are delivered to you or are left with a person or place nominated by you.

Free Delivery on UK orders

Content Liability


We shall have no responsibility or liability for any content appearing on your website. You agree to indemnify and defend us against all claims arising out of or based upon your website. No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:


limit or exclude our or your liability for fraud or fraudulent misrepresentation; limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.


The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer:

(a) are subject to the preceding paragraph; and

(b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.


Emma Wade


Owner and creator of Betty-Rayes


All images are copyright to Betty-Rayes/ Emma Wade


Our current turn around time is between 2 - 4 weeks excluding delivery time.